Temporary or permanent closure doesn’t prevent customers from leaving new reviews. If your business closes temporarily or permanently, reviews remain attached to the closed business. Temporary or permanent closure can't remove reviews Tip: If your business changes its name but doesn’t meet the criteria above, it’s considered a new business. When a business makes a minor name change or when a business with multiple locations changes its name, we don’t remove reviews.
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Learn how to read and reply to your reviews. You can use owner responses to reply to previous reviews and clarify any changes or improvements to the services your business provides. When a business gets a new owner or manager but doesn’t change its name, we don’t remove reviews. Can't remove reviews Ownership changes can’t remove reviews
Exceptions include businesses heavily tied to their locations, like hotels, golf courses, or scenic attractions. If you move your business to a new location and keep the same business name, Google generally transfers the reviews to the new location. Use reservations, waitlist, table management, and takeout features to make booking a table and running your FOH smoother. See how our restaurant reservation system works below. Restaurants using Guest Manager and Yelp Ads experience up to an 8 monthly lift in diner bookings through Yelp. If you inadvertently create and verify a new Business Profile because of a change in a physical location or a change in ownership, you can transfer your reviews from the old profile to the new one. Attract more guests with world-class hospitality online. Important: You shouldn’t create a new Business Profile because of a change in a physical location or ownership. Move your reviews Create a new Business Profile Not all business changes qualify to move or remove reviews.īusiness reviews help your business and customers only when the reviews are relevant, helpful, and reliable.
If significant business changes occur, we may remove reviews that are no longer relevant. When you make certain business changes, you can ask us to move your reviews from an old Business Profile to a new one, or we may move reviews automatically for you.
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